1. Overview
RMVFinder ("we," "us," or "our") operates the website at rmvfinder.com and the web application at app.rmvfinder.com (collectively, the "Service"). This privacy policy explains what information we collect, how we use it, and your rights regarding that information.
RMVFinder is an independent, third-party tool. We are not affiliated with Mass.gov, the Massachusetts Registry of Motor Vehicles, or any government agency.
2. Information we collect
2.1 Information you provide directly
- RMV scheduling URL — the personal booking URL you generate through the Massachusetts RMV website. It contains a session token that allows our system to monitor appointment availability on your behalf.
- ZIP code — used to sort and display nearby RMV service centers by driving distance.
- Email address — collected if you opt in to email appointment notifications.
- Phone number — collected if you opt in to SMS appointment notifications.
- Location preferences — the RMV service centers you select for monitoring.
- Date and time preferences — the date range and time window you configure.
2.2 Information collected automatically
- Browser and device information — browser type, operating system, screen resolution, and device type.
- IP address — collected automatically when you connect to our servers.
- Usage data — pages visited, features used, and interactions with the Service, via standard server logs.
- Push notification tokens — if you enable browser push notifications.
- Cookies and local storage — to maintain your session preferences and settings (see section 5).
3. How we use your information
We use the information we collect to monitor Massachusetts RMV appointment availability based on your specified locations, dates, and times; deliver appointment notifications via your chosen method; display geographically relevant service centers based on your ZIP code; maintain and improve the reliability of the Service; diagnose technical issues; and respond to support requests.
We do not use your information to book or modify RMV appointments without your explicit instruction, sell your personal information to third parties, create advertising profiles, or share your data with government agencies.
4. How we share your information
We do not sell your personal information. We may share it only in limited circumstances:
- Service providers — email delivery, SMS, and analytics providers (currently PostHog and Microsoft Clarity) that access your data only as needed to perform services on our behalf.
- Legal requirements — if required by law, subpoena, court order, or government request, or to protect our rights, your safety, or the safety of others.
- Business transfers — if RMVFinder is acquired or merged, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Cookies and local storage
We use cookies and browser local storage to remember your RMV URL, ZIP code, and monitoring preferences between sessions, and to maintain your notification settings. We do not currently use third-party advertising cookies. You can clear cookies and local storage at any time through your browser settings; doing so resets your saved preferences.
6. RMV scheduling URL — special notice
Your RMV scheduling URL is a session-specific link issued by the Massachusetts RMV. It is treated as sensitive data. We use it solely to check appointment availability on your behalf, and we do not store it beyond your active monitoring session unless required to maintain a pending notification.
Treat your RMV URL like a password. Do not share it with others. If you believe it has been compromised, generate a new one from the Massachusetts RMV website.
7. Data retention
- Session data (RMV URL, monitoring preferences) — retained for your active session and cleared when you disconnect.
- Notification contact data (email, phone) — retained until you remove it or request deletion.
- Server logs — retained up to 90 days for security and diagnostics, then deleted.
8. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No internet-based service can guarantee absolute security — protect your RMV URL accordingly.
9. Children's privacy
The Service is not directed at anyone under 16. We do not knowingly collect personal information from users under 16. Users between 16 and 17 may use the Service only with parental or guardian consent, as outlined in our terms of service.
10. Your rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of notifications at any time. To exercise any of these rights, contact us at honk@rmvfinder.com.
11. California residents (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete it, and the right to opt out of sale. We do not sell personal information. To make a request, contact honk@rmvfinder.com.
12. Changes to this policy
We may update this privacy policy from time to time. When we do, we revise the "Last updated" date at the top. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.
13. Contact us
RMVFinder · Email: honk@rmvfinder.com · Website: rmvfinder.com